Ticket refund

Dear Visitors,

In order to request your refund for ticktes of the Dresden Music Festival purchased at the Kulturpalast, online at this website, via email or mail to our customer service, please fill out the Refund Form below. It is not necessary to return your tickets.

You can also download the form as a PDF. Please fill this out and mail it to:

besucherservice@musikfestspiele.com
or
Dresdner Musikfestspiele | Besucherservice
Hauptstraße 21 | 01097 Dresden | Germany

Please note: If you purchased your tickets via eventim.de or from other external ticket sales points, please contact these directly.

YOU HAVE THE FOLLOWING OPTIONS:

1. VOUCHER
You will receive a voucher in the value of the tickets you purchased. This voucher is valid for three years and can be used for future ticket purchases.

2. CREDIT TO YOUR CUSTOMER ACCOUNT
You will receive the value of the tickets you purchased as a credit to your customer account at the Dresden Music Festival. This credit can be used for future ticket purchases.

3. DONATION
If you wish to forego a refund of the ticket price, we would be happy to accept the full or partial sum as a donation towards future projects of the Dresden Festival Orchestra.

4. REFUND BY WIRE TRANSFER
If you would like a refund, we will transfer the entire sum to your account in full.

5. REFUND TO YOUR CREDIT CARD OR PAYPAL ACCOUNT
Refunds to these payment options is only possible for tickets purchased at the webshop of the Dresden Music Festival and within the permissible refund deadlines. Please also send us your account information so that we can return the sum to your account by wire transfer, if necessary.

Image of example ticket — yellow Marker

Order Number

red Marker

Customer number

The fields marked with an * are mandatory.

Personal Information

Customer Number (if known)

Name of Company (only in case of refunds to companies)
First Name *

Name *
Street *

House Number *

ZIP Code *

City *
Country *

Telephone

Email *

Choose your refund option

Voucher

Donation of full sum

Refund by wire transfer

Credit to your customer account

Donation of the following sum in €
Sum (in Euro)

Refund to your credit card for PayPal account

Name of Account Holder

IBAN

BIC

Details of your tickets

Please fill in as completely as possible.

Ticket 1
- Order Number (6 figures) * Order Number has to be a 6-figured number!
  
  Title of event Title of Event is missing!
  
  Date Date of Event is missing!
- Parquet/Tier/Balcony/Block Parquet/Tier/Balcony/Block is missing!
  
  Row Row is missing!
  
  Seats or number of tickets when free seating Seats is missing!
Total sum to be refunded in € (minus donation) *

Total number of tickets *

Remarks
I agree that my data will be processed in keeping with the Data Protection Clauses. *
By sending this form, I confirm the liability of my cancellation. *

The submission and transmission of the information on this form to the Dresden Music Festival will be encrypted via SSL certificate.
You will receive a confirmation of receipt and a summary of the data you have entered to the email address entered.