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In order to request your refund for ticktes of the Dresden Music Festival purchased at the Kulturpalast, online at this website, via email or mail to our customer service, please fill out the Refund Form below. It is not necessary to return your tickets.
You can also download the form as a PDF. Please fill this out and mail it to:
Dresdner Musikfestspiele | Besucherservice
Hauptstraße 21 | 01097 Dresden | Germany
Please note: If you purchased your tickets via eventim.de or from other external ticket sales points, please contact these directly.
You will receive a voucher in the value of the tickets you purchased. This voucher is valid for three years and can be used for future ticket purchases.
2. CREDIT TO YOUR CUSTOMER ACCOUNT
You will receive the value of the tickets you purchased as a credit to your customer account at the Dresden Music Festival. This credit can be used for future ticket purchases.
4. REFUND BY WIRE TRANSFER
If you would like a refund, we will transfer the entire sum to your account in full.
5. REFUND TO YOUR CREDIT CARD OR PAYPAL ACCOUNT
Refunds to these payment options is only possible for tickets purchased at the webshop of the Dresden Music Festival and within the permissible refund deadlines. Please also send us your account information so that we can return the sum to your account by wire transfer, if necessary.